Shipping Policy

At Nuvyelle, we want the part after you order to be as straightforward as the product itself. Here is exactly how shipping works, what happens if something goes wrong, and how to reach a person.

Shipping

Orders are processed and shipped within 4–10 business days. We do not ship or deliver on weekends or public holidays.

During busy periods, shipments can run a little behind, so please allow extra transit days. If your order is delayed significantly, we will email you — you will not have to chase us for it.

Making sure your address is right

Please double-check your shipping address at checkout. Once an order enters processing there is only a short window in which we can change it.

If you think you have entered the wrong address, contact us straight away and we will do what we can.

Undeliverable orders

If an order is returned to us as undeliverable because the shipping details were incorrect, a restocking fee may apply at our discretion.

Lost or stolen packages

Nuvyelle is not responsible for packages that are lost or stolen after delivery. If tracking shows your parcel was delivered but it is not there, please check with anyone else at the address first, then contact your local carrier or authorities.

Shipping Protection is offered at checkout and covers loss, theft or damage in transit. We recommend adding it.

Returns

We accept returns within 30 days. Items must be returned unopened and unused.

To start a return, email us with your order number and we will send instructions.

Out of stock items

If part of your order is out of stock, we will hold the order until everything is available to ship together. If you would rather have the in-stock items sent right away, email us and we will split the shipment.

Import duties and taxes

For international orders, you can choose to pre-pay duties and import taxes at checkout. If you do not, these are collected by the carrier on delivery and are the responsibility of the recipient.

Acceptance of these terms

By placing an order with Nuvyelle, you agree to the terms set out in this Shipping Policy.

Contact

Questions about an order, or anything else:
Email: nuvyelleinfo@gmail.com

We reply to every message, usually within one business day.